Contact Information

Contact Felveto

At Felveto, we believe great customer service is an important part of a positive shopping experience. Whether you have questions about our jewelry collections, product specifications, an existing order, or after-sales assistance, our team is here to help.

We welcome your questions, feedback, and suggestions.

Customer Service

Email: service@felveto.com

Telephone: +1 6062832278

Website: https://felveto.com

Response Time: We aim to respond to customer inquiries within 24 hours on business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will generally be reviewed on the next business day.

How We Can Help

Our customer service team can assist with:

Jewelry designs, materials, and product specifications.
Product dimensions, colors, and available options.
Order confirmations and payment questions.
Shipping information and tracking updates.
Shipping address correction requests.
Return, exchange, and refund inquiries.
Damaged, defective, incorrect, or missing items.
General questions about our store policies.

How to Contact Us About an Order

To help us identify your purchase and respond efficiently, please include:

Your Order ID.
The email address used during checkout.
The product name or item description.
A clear explanation of your question or concern.
Supporting photographs where relevant.

Please do not send passwords, complete payment card numbers, or security codes through email.

Returns and After-Sales Assistance

If you need to return an item, request a refund, or report a product issue, please contact us before sending merchandise back.

Our team will review your request and provide the appropriate instructions, including the correct return destination where applicable.

Please note that our registered business address is not necessarily our designated return warehouse.

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