Return & Refund Policy

Last Updated: November 9, 2026

At Felveto, we want customers to feel confident when shopping for jewelry and accessories. If something is not right with your order, this policy explains how to request a return, report a product issue, and understand the refund process.

Our voluntary return policy operates alongside any statutory consumer rights available under applicable law.

1. Our 30-Day Return Policy

You may generally request an eligible voluntary return within 30 calendar days after delivery.

For ordinary change-of-mind returns, products should meet the following conditions:

• Unused and in their original condition.

• Free from scratches, damage, or alterations caused after delivery.

• Returned with original packaging and supplied accessories where applicable.

• Accompanied by your Order ID or other reasonable proof of purchase.

Jewelry should be handled carefully during inspection and repackaged securely when returned.

These conditions apply to ordinary voluntary returns and do not restrict mandatory consumer rights concerning faulty, damaged, incorrect, or misdescribed products.

2. Items That May Be Excluded from Ordinary Returns

Where permitted by applicable law, the following items may be excluded from ordinary change-of-mind returns:

• Gift cards.

• Personalized or custom-made jewelry.

• Products clearly identified as final sale or non-returnable before purchase.

• Earrings or other hygiene-sensitive items where a lawful hygiene-related exception applies.

• Jewelry that has been worn, altered, damaged, or modified after delivery in a way that makes it ineligible under the return conditions.

These exclusions do not remove any statutory rights concerning faulty, damaged, incorrect, or misdescribed products.

A discounted or promotional price does not by itself remove applicable consumer rights.

3. How to Request a Return

Please contact our customer service team before sending merchandise back.

Email: service@felveto.com

To help us review your request, please include:

• Your Order ID or other proof of purchase.

• The product name or item description.

• A brief explanation of your return request.

• Clear photographs if the product is damaged, defective, or incorrect.

Our team will review your request and provide the appropriate return instructions, including the correct return address.

Please package jewelry securely to help prevent scratches, bending, or other damage during transportation.

Do not send merchandise to our registered business address unless we have specifically confirmed that it is the correct return destination.

Requesting return instructions does not make our prior approval a condition of exercising a valid statutory cancellation right.

4. Return Shipping Costs

Ordinary Change-of-Mind Returns

For ordinary voluntary returns, including situations where you change your mind or prefer a different design, customers generally pay the return shipping costs unless otherwise stated or required by applicable law.

We recommend using a trackable shipping service and retaining the postage receipt.

Faulty, Damaged, Incorrect, or Misdescribed Products

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us before arranging a return.

Where a return is required, we will arrange or cover necessary, reasonable return shipping costs in accordance with applicable law.

Original Shipping Charges

Original outbound shipping charges are generally not refundable for ordinary voluntary returns, except where required by law or stated in an applicable offer.

Where a full refund is legally required, applicable delivery charges will also be refunded as required by law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item arrives damaged, defective, incomplete, or different from what you ordered.

We recommend reporting visible issues within 7 days after delivery to help us investigate efficiently.

This is a recommended reporting timeframe, not a deadline that removes your statutory rights or prevents you from reporting a fault discovered later.

Please provide:

• Your Order ID.

• A description of the problem.

• Clear photographs showing the affected product.

• Photographs of the packaging and shipping label where relevant.

Please retain the product and packaging where reasonably possible while we review the issue.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement or partial or full refund.

6. Refund Processing

Once a returned item has been received and reviewed, we will notify you of the outcome.

Approved voluntary refunds are generally processed within 5–10 business days and issued to the original payment method.

The refund amount will reflect the amount paid for the returned products after applicable discounts, together with any delivery charges or taxes that must be refunded.

Your bank or payment provider may require additional time to display the refunded amount.

If an expected refund has not appeared, please contact us so we can check its status.

Where applicable law establishes a different refund deadline, that legal requirement will take precedence.

7. Exchanges

If you would prefer a different jewelry design, color, or available option, please contact service@felveto.com.

Exchanges depend on stock availability and the applicable return conditions.

We will explain any price differences and additional shipping costs before you agree to proceed.

If an exchange is unavailable, we will explain the alternatives available for your order.

8. Statutory Cancellation and Consumer Rights

Depending on your location and the laws applicable to your purchase, you may have additional rights to cancel an order, return products, obtain a replacement, or receive a refund.

For example, where applicable UK or EU distance-selling cancellation rules apply, eligible customers generally have 14 days after delivery to notify the seller of cancellation, followed by 14 days to return the goods. Certain legal exceptions and conditions may apply, including applicable exceptions concerning sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.

To notify us of a statutory cancellation, email service@felveto.com with a clear statement of your intention to cancel and enough information to identify your order.

Nothing in this policy excludes, restricts, or reduces consumer rights that cannot lawfully be excluded.

9. Contact Us

For return instructions, product issues, exchanges, or refund assistance, please contact:

Email: service@felveto.com

Customer Service: +1 6062832278

Website: https://felveto.com

We aim to respond within 24 hours on business days, Monday through Friday, excluding public holidays.

Please include your Order ID and checkout email address so we can assist you more efficiently.

Company Information

Brand Name: Felveto

Operated by: Guangzhou Fuqiyi Trading Co., Ltd.

Business License Entity: Guangzhou Fuqiyi Trading Co., Ltd.

Registered Address:

Room 202, Building 16,
No. 3-6 Qixinggang Road, Haizhu District,
Guangzhou, Guangdong, China