Privacy Policy
Privacy Policy
Last Updated: November 9, 2026
At Felveto, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://felveto.com, browse our jewelry collections, place an order, or contact our customer service team.
1. Information We Collect
Depending on how you interact with our Website, we may collect the following information.
Information You Provide
When placing an order, contacting customer service, creating an account where available, or subscribing to communications, you may provide:
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Name and email address.
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Telephone number.
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Billing and shipping addresses.
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Order details and purchase history.
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Selected jewelry products and options.
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Account information, where applicable.
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Customer service messages and correspondence.
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Information relating to returns, refunds, or product issues.
Payment Information
Payments are processed through the payment providers available at checkout.
These providers may collect and process payment information according to their own privacy and security practices. We do not necessarily receive or store complete payment card details on our own systems.
Technical and Usage Information
When you visit our Website, we and our service providers may automatically collect certain technical information, including:
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IP address.
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Browser and device information.
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Operating system.
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Pages and products viewed.
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Referring website or traffic source.
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Website interactions and usage information.
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Cookie identifiers and similar technical data.
2. How We Use Personal Information
We may use personal information for purposes including:
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Processing payments and fulfilling orders.
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Arranging shipping and providing tracking information.
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Responding to customer inquiries.
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Managing returns, exchanges, and refunds.
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Maintaining Website functionality and security.
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Understanding shopping activity and improving the customer experience.
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Detecting fraud and preventing unauthorized activity.
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Measuring advertising and marketing performance where permitted.
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Sending promotional communications where permitted by law.
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Meeting legal, accounting, and regulatory obligations.
We will use personal information only for appropriate purposes and in accordance with applicable law.
3. Cookies and Similar Technologies
Our Website and certain service providers may use cookies, pixels, tags, and similar technologies.
These technologies may be used to:
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Maintain shopping cart and checkout functionality.
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Remember customer preferences.
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Improve Website security.
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Analyze Website traffic and performance.
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Understand interactions with products and advertisements.
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Measure advertising and marketing campaigns.
You may manage certain cookies through your browser settings and any privacy preference tools provided on our Website.
Disabling certain cookies may affect shopping cart, checkout, or other Website features.
Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.
4. How We Share Personal Information
We may share relevant personal information with trusted service providers when reasonably necessary to operate our business.
These providers may include:
E-commerce and Hosting Providers: To operate, maintain, and secure our online store.
Payment Providers: To authorize and process customer transactions.
Shipping and Fulfillment Partners: To prepare, dispatch, track, and deliver orders.
Customer Communication Providers: To send order confirmations, shipping updates, and customer service messages.
Analytics and Advertising Providers: To analyze Website performance and measure advertising activities where permitted.
We may also disclose information when necessary to comply with applicable laws, respond to lawful requests, prevent fraud, protect our rights, or address security incidents.
We do not sell personal information as a standalone customer list for unrelated third-party marketing purposes. Certain advertising-related data disclosures may nevertheless qualify as a sale or sharing under applicable privacy laws. Where required, we will provide relevant rights and opt-out mechanisms.
5. Advertising and Analytics Services
We may use third-party analytics and advertising services to understand how visitors interact with our Website, evaluate advertising performance, and improve our marketing activities.
Depending on the services implemented, these providers may process information such as device details, IP addresses, browsing activity, online identifiers, and advertising interactions.
Third-party providers process information according to their own privacy policies and applicable terms.
AppLovin
If AppLovin advertising or analytics services are enabled on our Website, we may use these services to help deliver, measure, and optimize advertisements.
These services may collect or receive certain information through cookies, pixels, scripts, or similar technologies, depending on the integration and applicable privacy settings.
For more information about AppLovin's collection and use of information, please visit:
https://legal.applovin.com/privacy/
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, prevent fraud, comply with legal obligations, and resolve disputes.
When information is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online service, electronic transmission, or storage system can be guaranteed to be completely secure.
Please avoid sending passwords, complete payment card details, or security codes through ordinary email.
8. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate information.
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Request deletion of certain personal information.
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Request a copy of certain information.
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Object to or restrict certain processing activities.
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Withdraw consent where processing relies on consent.
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Opt out of certain targeted advertising or data-sharing activities.
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Manage cookie and marketing preferences.
To submit a privacy request, contact:
Please use the subject line "Privacy Request" and describe your request.
We may need to verify your identity before responding. Certain requests may be subject to legal exceptions.
You may unsubscribe from promotional emails using the unsubscribe link included in those communications.
9. Marketing Communications
Where permitted by law and where any required consent has been obtained, we may send promotional emails about Felveto products, new jewelry designs, collections, and special offers.
You may unsubscribe through the link provided in marketing emails or contact our customer service team.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages relating to orders, payments, shipping, returns, or customer support.
10. International Data Processing
Our service providers may operate in countries or regions different from your country of residence.
As a result, personal information may be transferred or processed internationally when necessary to operate our Website and fulfill orders.
Where applicable law requires safeguards for international transfers, we will take appropriate steps to address those requirements.
11. Children's Privacy
Our Website is intended for a general shopping audience and is not directed at children under 13.
We do not knowingly collect personal information directly from children under 13 in violation of applicable law.
If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.
12. Third-Party Websites
Our Website may contain links to independently operated third-party websites or services.
We do not control their privacy practices and are not responsible for how they collect or use personal information.
We encourage you to review their privacy policies before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business practices, services, technologies, or legal obligations.
The updated version will be published on this page with a revised date. We encourage you to review this policy periodically.
14. Contact Us
For privacy questions, data access requests, or other privacy-related matters, please contact:
Email: service@felveto.com
Customer Service: +1 6062832278
Website: https://felveto.com
Business Information
Brand Name: Felveto
Operated by: Guangzhou Fuqiyi Trading Co., Ltd.
Business License Entity: Guangzhou Fuqiyi Trading Co., Ltd.
Registered Address:
Room 202, Building 16,
No. 3-6 Qixinggang Road, Haizhu District,
Guangzhou, Guangdong, China
Website: https://felveto.com