Shipping & Delivery Policy

Last Updated: November 9, 2026

At Felveto, we aim to make ordering and delivery straightforward and convenient. This policy explains our shipping destinations, order processing procedures, estimated delivery times, shipping charges, tracking services, and assistance with delivery-related issues.

1. Shipping Destinations

We accept orders for destinations supported at checkout.

Shipping availability may vary depending on the delivery address, product availability, and logistics coverage.

Please enter your complete shipping address during checkout to confirm whether delivery is available for your location.

2. Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Shipping costs may vary depending on the destination, products ordered, package details, and available delivery options.

Any applicable free-shipping promotions will be subject to their stated terms and conditions.

Please review your order summary carefully before confirming your purchase.

3. Order Processing Time

Orders generally require 1–3 business days to process after payment confirmation.

Processing includes:

• Order verification.

• Product preparation.

• Packaging and fulfillment arrangements.

• Preparation for dispatch.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays generally begin processing on the next business day.

During promotional periods or periods of unusually high demand, processing may take additional time.

If an inventory, payment verification, or other issue affects your order, we will contact you using the information provided at checkout where appropriate.

4. Estimated Delivery Time

Unless another timeframe is displayed at checkout, our standard delivery estimates are:

• Order processing: 1–3 business days after payment confirmation.

• Standard shipping: 7–14 business days after dispatch.

• Estimated total timeframe: Approximately 8–17 business days from payment confirmation.

Processing time is separate from transit time.

These timeframes are estimates rather than guaranteed arrival dates.

Actual delivery times may vary due to destination, customs inspections, carrier operations, severe weather, public holidays, seasonal demand, and other circumstances outside our reasonable control.

If we cannot dispatch an order within the stated processing period, we will notify you of the delay and explain the available options in accordance with applicable law.

5. Dispatch Locations

Orders may be dispatched from different fulfillment facilities depending on product availability and logistics arrangements.

The dispatch location may therefore differ from the registered business address listed in our Company Information section.

Our registered business address is not necessarily the location from which orders are shipped.

6. Tracking Your Order

Once your order has been dispatched and tracking information becomes available, we will send a shipping confirmation email containing the applicable tracking number or tracking link.

Please note that:

• Tracking information may not appear immediately after dispatch.

• A tracking number being created does not necessarily mean the carrier has received the parcel.

• The first tracking scan may take additional time to appear.

• Orders containing multiple products may occasionally arrive in separate packages.

If your tracking information is missing, appears incorrect, or has not updated for an unusually long period, please contact our customer service team.

Include your Order ID so we can review the available shipping information.

7. Shipping Address Changes

Please carefully review your recipient name, street address, apartment or unit number, postal code, and contact details before completing checkout.

If you discover an error, contact us as soon as possible, preferably within 48 hours of purchase.

Please include your Order ID and the corrected delivery information.

We will make reasonable efforts to update the address if fulfillment can still be amended. However, address changes cannot be guaranteed once order preparation or dispatch has begun.

After dispatch, any rerouting request may need to be handled directly with the carrier and will be subject to its policies.

If a parcel is returned because of an incorrect or incomplete address, we will explain the available options and any applicable redelivery costs before arranging another shipment.

8. Customs, Duties, and Import Taxes

International shipments may be subject to import duties, taxes, VAT, customs fees, or other charges imposed by the destination country or relevant carrier.

Unless explicitly stated as included or prepaid at checkout, these charges may be payable by the recipient in accordance with applicable law.

Customs inspections and clearance procedures may also affect delivery times.

Your bank or payment provider may separately apply currency conversion or international transaction fees.

9. Delayed, Missing, or Damaged Deliveries

Delayed Shipments

If your package has not arrived within the estimated delivery timeframe, please contact us with your Order ID and tracking information.

We will review the available details and help determine the appropriate next steps.

Missing Packages

If tracking indicates that a parcel may be lost or has not received updates for an unusually long period, please contact us promptly.

You do not need to wait indefinitely for a missing shipment before reporting the issue.

Packages Marked as Delivered but Not Received

Please check your mailbox, delivery location, nearby safe areas, and with household members, neighbors, or building reception where applicable.

If the package remains missing, contact us so we can review the available delivery information.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, contains an incorrect product, or is missing an item, please contact us promptly, preferably within 7 days of delivery.

Please include:

• Your Order ID.

• A description of the issue.

• Clear photographs or videos of the affected product.

• Photographs of the packaging and shipping label where relevant.

Please retain the product and packaging where reasonably possible while we review the matter.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement or refund.

The recommended reporting timeframe does not limit any statutory rights you may have.

10. Significant Delivery Delays

If an order is significantly delayed, please contact our customer service team for assistance.

We will review the shipment status and explain the available options.

Where required by applicable law, customers will be offered the relevant cancellation or refund rights if an order cannot be fulfilled or delivery commitments are not met.

11. Contact and Company Information

For shipping, tracking, or delivery assistance, please contact:

Email: service@felveto.com

Customer Service: +1 6062832278

Website: https://felveto.com

We aim to respond within 24 hours on business days, Monday through Friday, excluding public holidays.

Operated by: Guangzhou Fuqiyi Trading Co., Ltd.

Business License Entity: Guangzhou Fuqiyi Trading Co., Ltd.

Registered Address:

Room 202, Building 16,
No. 3-6 Qixinggang Road, Haizhu District,
Guangzhou, Guangdong, China

Please note that our registered business address is not necessarily the designated return warehouse. Contact customer service for the correct return instructions before sending merchandise.