Frequently Asked Questions

Welcome to the Felveto Help Center. Below you will find answers to common questions about our jewelry collections, product details, ordering, payments, shipping, returns, and refunds.

For assistance with an existing order, contact service@felveto.com and include your Order ID.

Our Jewelry Collections

What kinds of products does Felveto sell?

Felveto offers a selection of jewelry and fashion accessories, including bracelets, rings, necklaces, pendants, earrings, gemstone-inspired designs, and decorative jewelry pieces.

What types of jewelry designs are available?

Our collections include minimalist rings, adjustable rings, butterfly designs, heart charm bracelets, snake-chain styles, gemstone-inspired necklaces, elegant earrings, and other versatile accessories.

What materials are your jewelry products made from?

Materials may vary between products. Please refer to the individual product description for the specific material, finish, and other available specifications.

If a material detail is unclear, contact our customer service team before purchasing.

Are the rings adjustable?

Some ring designs may feature adjustable sizing, while others have fixed sizes. Please check the individual product listing for the specific sizing information.

Will the product look exactly like the photographs?

We make reasonable efforts to display our products accurately. However, slight variations may occur due to lighting, photography, screen settings, and individual product characteristics.

How should I care for my jewelry?

Please follow the care instructions provided on the individual product page or packaging. Unless the product description specifically confirms otherwise, we recommend avoiding unnecessary contact with water, perfumes, cosmetics, and harsh chemicals.

Ordering and Payments

Can I place an order without creating an account?

If guest checkout is available, you can place an order without creating an account.

Can I change or cancel an order?

Please contact service@felveto.com as soon as possible, preferably within 48 hours after purchase.

We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed once order processing or dispatch has begun.

Which payment methods do you accept?

Available payment methods and currencies are displayed at checkout and may vary depending on your location.

What if I do not receive an order confirmation?

Please check your inbox, spam, and junk folders.

If your confirmation is still missing, contact us with the email address used during checkout and your order details.

Shipping and Delivery

How long does delivery take?

Our usual estimated timeframes are:

Order processing: 1–3 business days.
Standard shipping: 7–14 business days after dispatch.
Estimated total: approximately 8–17 business days from payment confirmation.

These are estimates rather than guaranteed arrival dates.

Where do you ship?

We ship to destinations supported at checkout. Availability may vary depending on your delivery address, product availability, and logistics coverage.

How can I track my order?

Once your order has been dispatched and tracking information becomes available, we will send the details to the email address provided during checkout.

Please allow additional time for the carrier to register the first tracking scan.

Can I change my shipping address?

Please contact us immediately, preferably within 48 hours after purchase.

Address changes cannot be guaranteed once fulfillment or dispatch has started.

What should I do if my package is delayed or missing?

Contact service@felveto.com with your Order ID and tracking information.

We will review the available shipping details and help determine the appropriate next steps.

Returns and Refunds

What is your return period?

Eligible voluntary return requests may generally be submitted within 30 calendar days after delivery, subject to our Return & Refund Policy and applicable law.

Can I return jewelry if I change my mind?

Eligible unused items may qualify for ordinary voluntary returns, subject to the applicable product condition and return requirements.

Certain personalized, customized, or hygiene-sensitive products may be subject to additional restrictions where permitted by law.

Who pays for return shipping?

Customers generally pay return shipping for ordinary change-of-mind returns.

For faulty, damaged, incorrect, or misdescribed products, we will arrange or cover necessary, reasonable return shipping costs where required by applicable law.

What should I do if my order arrives damaged or incorrect?

Please contact us promptly, preferably within 7 days after delivery.

Include your Order ID, a description of the issue, and clear photographs where available.

How long do refunds take?

Approved voluntary refunds are generally processed within 5–10 business days after the returned items have been reviewed.

Your bank or payment provider may require additional time to display the refunded amount.

Can I exchange an item for another design?

Please contact our customer service team to discuss available options.

Exchanges depend on stock availability and the applicable return conditions. Any additional costs will be explained before proceeding.

Privacy and Customer Support

How is my personal information handled?

Our Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Website or place an order.

How can I contact Felveto?

Email: service@felveto.com

Customer Service: +1 6062832278

We aim to respond within 24 hours on business days, Monday through Friday, excluding public holidays.

For order assistance, please include your Order ID and checkout email address.

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Frequently Asked Questions

Frequently Asked Questions

Our Jewelry Collections

Ordering and Payments

Shipping and Delivery

Returns and Refunds

Privacy and Customer Support

Company Information